Professional Insurance Claims FAQ

Occasionally, lawsuits do result from claims. A liability lawsuit is a serious matter, and in many cases, what you do in the early stages will have a major bearing on the outcome.

When receiving notice of a lawsuit or a 180-day letter:

• Retain all documents, including post-marked envelopes.
• Immediately report the claim to your agent and send a copy of the letter or summons and complaint to our agency so that it can be reported promptly to the carrier.
• If you receive a suit during the process of the claim handling, immediately contact the adjuster assigned to handle your claim. If you do not have record of this information, please contact our agency so we may assist you in reporting the lawsuit to our claims department.
• Do not discuss the lawsuit with anyone other than your claims manager, company adjuster, counsel assigned to defend your interest or your personal counsel unless otherwise approved by one of the aforementioned parties.